Return Policy
Neeve Knife Co. Return Policy
At Neeve Knife Co., we want you to be fully satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we are here to help. Please read and understand our Return Policy to ensure a smooth return process.
1. Returns Eligibility
1.1. You may return items purchased from Neeve Knife Co. within 5 days of receiving your order. Please note that the return period may vary based on the specific product, so be sure to check the product listing for details.
1.2. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. We cannot accept returns for items that show signs of use, damage, or alterations.
2. Return Process
2.1. To initiate a return, please contact our customer service team at NeeveKnifeCo@gmail.com within the specified return period. Please provide the following information:
- Your order number
- The item(s) you wish to return
- The reason for the return
2.2. Our customer service team will provide you with instructions on how to return the item, including the return address and any additional requirements.
2.3. Please securely package the item and include a copy of the original packing slip or invoice within the return package. It is recommended to use a trackable shipping method to ensure that the return is received.
3. Refunds
3.1. Once we receive and inspect the returned item, we will notify you of the status of your refund.
3.2. If the item is eligible for a refund, we will process it using the original payment method. Refunds may take 5- 7 business days to appear on your statement.
4. Restocking Fee
4.1. Neeve Knife Co. may charge a restocking fee for certain returns. This fee is typically applied to items that require additional inspection, cleaning, or refurbishing. The amount of the restocking fee, if applicable, will be communicated to you during the return process.
5. Non-Returnable Items
5.1. Certain items are non-returnable, including but not limited to personalized or engraved items, items designated as "Final Sale," and items that do not meet the return eligibility criteria.
6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will provide instructions on how to return the item or arrange for a replacement.
7. Exchanges
7.1. We do not offer direct exchanges. If you wish to exchange an item, please follow the return process as outlined in this policy and place a new order for the desired item.
8. Contact Us
If you have any questions or need further assistance regarding our return policy, please contact our customer service team at NeeveKnifeCo@gmail.com.
By shopping at Neeve Knife Co., you agree to comply with and accept our Return Policy. We appreciate your business and are committed to providing you with quality knives and excellent customer service. Thank you for choosing us for your knife needs.