PRIVACY POLICY

Neeve Knife Co. respects your privacy far more than most websites respect your time. This Privacy Policy explains how we collect, use, and protect your information when you visit neeveknifeco.com (the “Website”) or interact with our services. By using the Website, you agree to the practices described below.

If you don’t agree with these terms, please discontinue using the Website. We’ll miss you, but we’ll survive.

1. Information We Collect

1.1 Personal Information

We collect personal information you voluntarily provide when interacting with the Website, including:

• Contact Information: Name, email address, phone number, mailing address.
• Account Information: Username, password, and any details you provide when creating an account.
• Order & Payment Details: Products purchased, shipping information, and payment-related data.
  
  Payment details are processed securely by third-party payment
  processors; we do not store full credit card numbers on our servers.
• Communications: Emails, form submissions, chat interactions, and customer service messages.

1.2 Non-Personal Information

We automatically collect certain non-identifying info to help us maintain and improve the Website:

• Browsing Data: IP address, browser type, device type, operating system, referring URLs, and pages viewed.
• Cookies & Tracking: Cookies, web beacons, and similar technologies help us understand user behavior, remember preferences, and optimize site performance. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use the information we collect for purposes that keep the Website functional, secure, and useful:

• Order Processing: To fulfill purchases, process payments, ship
  products, and provide order updates.
• Customer Support: To respond to questions, troubleshoot issues, and provide assistance.
• Communication: To send transactional emails, promotions, offers, announcements, and newsletters.
  
  Marketing emails are optional; you can unsubscribe at any time.
• Website Optimization: To analyze traffic patterns, improve site speed, test new features, and maintain a smooth browsing experience.
• Legal Compliance: To meet regulatory obligations, prevent fraud, and enforce our Terms & Conditions.

3. Information Sharing

We value your trust. We don't sell or rent your personal data. We only share information in the following scenarios:

• Trusted Service Providers: Payment processors, shipping partners, customer service platforms, analytics tools, and other vendors who help us operate the business. These partners only receive information necessary to perform their services.
• Legal Requirements: If required by law, court order, or governmental request, we may disclose your information.
• Business Transfers: If NKC undergoes a merger, acquisition,
  restructuring, or asset sale, customer information may be transferred as part of the transaction.
• With Your Consent: If you explicitly authorize us to share information with a third party.

4. Data Security

We implement industry-standard safeguards to protect your data from unauthorized access, misuse, or loss. While we take data protection seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Privacy Choices

You maintain control over your information:

• Account Updates: You may update personal info through your account dashboard.
• Cookie Settings: Manage tracking preferences through your browser.
• Marketing Preferences: Unsubscribe from promotional emails by clicking the link included in any message.
• Data Questions: Contact us anytime regarding your privacy rights under applicable laws.

6. Policy Updates

We may update this Privacy Policy as our services evolve or as laws change. The “Last Updated” date will always reflect the most recent version. Continued use of the Website means you accept any updated
terms.

7. Contact Us

If you have questions, concerns, or need assistance regarding this Privacy Policy or your personal data, reach out:

Contact Page

Email: support@neeveknifeco.com